Charge for embroidery at checkout. Every price starts at 0, so nothing is charged until you enter one.
Three kinds of prices
- Zone price — open a product, select a zone and enter its Text price. It applies when the customer fills that zone with text. A symbol costs only its own price.
- Stitch price — Settings › Prices › Text per 1,000 stitches. On top of the zone's Text price, text costs this rate times the stitches of the customer's text, rounded up, so longer or larger text costs more.
- Symbol price — on Designs, enter a Price next to a design (Studio and Pro).
Customers see zone and symbol prices before they choose, and the text price updates as they type. At checkout and on the order, the total is one separate line, Embroidery add-on, charged for each item. Your theme's cart may show the product and the add-on as one line. Prices apply in your online store only. Other currencies use Shopify's exchange rate.
Permissions
TrueStitch needs two permissions for prices, granted at install or approved when Shopify asks after an update. If Settings shows Prices pending with Permission needed, click Fix and approve them. Not available means Shopify doesn't support add-on lines on your store.
The add-on product
The first price above zero creates the Embroidery add-on product. To rename it or set its tax, click Fee product in Settings › Prices. Don't delete, archive or draft it while you have prices. If you see Prices paused, click Fix.
When an add-on isn't paid
If an order arrives without the add-on paid (for example, another app changed the cart or the checkout function failed), the order still goes through, but production is held. Queue shows Fee unpaid and download is disabled. Held items don't reach TrueStitch Link or Cloud. Check the order, then click Release to produce it.
If you see Fees not charged, your last priced orders all arrived without the add-on — look for an app that changes the cart.
Limits
- Apps that nest add-ons (such as warranties or gift wrap) under a cart line don't work with prices: their add-on won't attach, or the order arrives held.
- Subscription products, products priced at 0, POS, draft orders and order edits aren't charged either; those items are held.
Changing your store currency
If you change your store currency while you have prices, they pause. Click Fix, then Reset: this clears all prices, so enter them again in the new currency. With all prices empty, a currency change needs nothing.
Stop charging
Clear the prices (empty means free). The add-on product is kept.