Privacy Policy

What data we process

• Your store's name and an API access token, granted when you install the app through Shopify OAuth.
• Orders that contain embroidery personalizations: the order number and the personalization text — everything needed to produce the embroidery.
• For orders with embroidery prices, TrueStitch also reads the order currency and line prices to check that the add-on was paid.
• Product photos you select for calibration, and the hoop and zone settings you configure.

Permissions

• Edit cart transforms (write_cart_transforms): Lets TrueStitch run its checkout function, which adds the embroidery price as a separate “Embroidery add-on” line. It is active on every store that uses TrueStitch.
• Edit products (write_products): Lets TrueStitch create one unpublished product, “Embroidery add-on”, when you save your first price above zero. TrueStitch does not change your other products. If you uninstall the app, this product stays in your store; you can delete it.

Why we process it

Fulfilling embroidery orders is the only purpose. We do not sell data, run advertising, or profile your customers.

Storage and retention

All data is hosted in the European Union (Frankfurt region). Generated stitch files and previews are stored so you can re-download them for production.

Your rights and deletion

TrueStitch implements Shopify's GDPR webhooks in full: when a customer requests erasure, their personalization texts are redacted and generated files are deleted. When you uninstall the app, all of your store's data — settings, fonts, orders and stored files — is deleted.

Contact

Privacy questions: support@truestitch.io